Electronic Travel Authority (ETA) Visas - System Problems

If you are having trouble access your ETA, you can contact us at any time via email.

Messages will be answered only during normal business hours in Australia. We cannot guarantee a quick response outside these hours.

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Please use this facility only if you have:

• A question or comment about the Internet ETA web site; or
• A problem using the Internet ETA web site.

Many common questions are answered in the Frequently Asked Questions (FAQs). Please read the online help for answers to your questions before contacting us.