LIVE IN australia.com - stress-free immigration
Member of MIA - The Migration Institute of Australia
Registered to provide Australian Immigration Advice, MARN: 0104952
Leaders in immigration, migration, emigration and visa advice for people who want to live and work in Australia
Frequently Asked Questions - Technical
Important Technical Information for All Users
- Basic Browser Requirements
- Cookies
- JavaScript
- Use of Pop-Up Windows
- Difficulties Logging In?
- Numeric Values
Basic Browser Requirements
Our site works best with Internet Explorer 7 or above, or Mozilla Firefox 2 or above.
Some features may not work properly if you are using a different browser. You may download the latest browser versions by following the links below:
Cookies
If you experience any issues when accessing our website, please enable cookies in your browser.
To set your browser to accept cookies, look under Preferences or Options in your browser. See instructions below:
Internet Explorer Users
- From the Tools menu, choose Internet Options.
- Click on Privacy and click Advanced.
- Check Override automatic cookie handling.
- Select the radio button Accept.
- Check Always allow session cookies.
- To enable Javascript, go to the Security tab of the Internet Options.
- Highlight the Internet icon and click Custom Level.
- Click the radio button marked Enable under Scripting/Active Scripting.
- Click OK to apply the new settings.
Firefox Users
- From the Tools menu, choose Options.
- Select Privacy.
- Under the Cookies section, check both Accept cookies from sites and Accept third-party cookies.
- Click OK to apply the new settings.
JavaScript
In order to use our Website, your Web browser must be configured to use "JavaScript". To set your browser to enable JavaScript, look under Preferences or Options in your browser.
More information on how to enable JavaScript.
Use of Pop-Up Windows
Our site uses pop-up windows to enhance your browsing experience. Please configure your browser to allow pop-up windows from our web site.
Difficulties Logging In?
Upon completing the first page of your Online Interview, we will send you an email to your nominated email address confirming your Username and Password.
Please use these details to login.
If for some reason, you cannot login:
- Check you are entering your username and password exactly as they appear in your account details.
- Your username and password are case-sensitive which means you must enter lower case (small letters) and upper case (capital letters) as shown in your account details.
- Check your internet security level:
- Select 'Tools' from the menu
- Select 'Internet Options'
- Select 'Security' folder
- Select 'Default Level'
- Ensure this is set to 'Medium' or above then 'Apply'
If you are still experiencing difficulties, please submit a technical support question by clicking on the Technical Customer Support link in your Visa Management Centre.
Numeric values
If you see message boxes saying "XXX has to be numeric value", please make sure you do not enter any spaces or any punctuation characters in the corresponding text box.
For Example: 100000
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