Privacy Commitment

Our Policy

LIVE IN australia.com is committed to protecting the privacy of our clients and website visitors and we operate in full compliance with the National Privacy Principles contained in the Privacy Act 1988 (Cth) ('Privacy Act') with regard to how we gather and handle information about you.

We want to provide a safe and secure user experience. We will use our best efforts to ensure that the information you submit to us remains private, and is used only for the purposes explained below.

Information collected from LIVE IN australia.com online visitors and clients

When you access this site, we may make a record of your visit and log information for statistical and security purposes. This information does not include any personally identifying information but may include your IP address and domain name, the date, time and duration of your visit to this site, the pages you access while at this site and the type of web browser you are using. We also record your search engine usage. We use this information to analyse our site's usage and performance and to refine and develop our site.

If you complete one of our Online Visa Assessments™, an Online Immigration Interview™ or any other registration form within the LIVE IN australia.com website, we may ask you to provide certain personally identifying information. We will use this information you provide to fulfil your requests for assistance and/or advice, to authenticate your identity regarding any customer queries, contact you from time-to-time regarding other services which you may be interested in, enhance our site according to your stated personal preferences and information and, in certain instances, to contact you by email.

We also use Netratings Australia to collect information on how you use our website, who also use cookies to collect information.  Netratings Australia use that information to perform statistical reporting of user behaviour, but does not include collection of personal information.  You can access Netratings Australia’s Privacy Policy by clicking here:

Netratings Australia’s Privacy Policy

Storage of Information

LIVE IN australia.com takes all reasonable steps to ensure the security of our system. Any information which we hold for you is stored on secure servers that are protected in highly controlled facilities.

Accessing and Updating Your Information

LIVE IN australia.com has created secure interfaces which allow you to access your information upon request by way of your nominated username and password. A fee may be imposed should you require LIVE IN australia.com to provide you with alternative access to this information, which we will advise you of at the time your request is made.

To allow us to maintain accurate records and/or provide you with the most effective service, we encourage you to update your personal details online should any of the information change.

General Information Disclosure

We do not and will never disclose your personal information that you provide, such as your name, address, e-mail address, telephone, number, etc, to any outside parties without your permission, unless it is necessary for us to do so in order to carry out our service to you or otherwise as required by law.

Resumé

In instances where LIVE IN australia.com provides career facilitation assistance, we may make your resumé available to a selection of our Australian Employment Partners. In such an event, we will guarantee that it shall only be identified by a reference number and not your name.

Companies that request access to your personal details will only be given access after you provide written permission for LIVE IN australia.com to disclose such information.

Privacy commitment changes

If at any time we change our privacy commitment, we will post those changes within this section of our web site, so that you will always know what information we gather and how we might use it. If, at any time, you have questions or queries about LIVE In Australia.com's online privacy commitment, please feel free to contact us via Customer Care section of your Visa Management Centre.